Sarah’s building the best railway Scotland’s ever had
Articles, Blog

Sarah’s building the best railway Scotland’s ever had

January 14, 2020

My name’s Sarah and I work for ScotRail. I’m a Switch Officer. I collect tickets and do customer
service, that’s my job, just helping people out. I love chatting
away to people you know and just getting a bit of banter along with. ScotRail move 94 million customers per year – to their work and back or to the
pub. It’s a huge project, I think that customers don’t realize how complicated
it is to keep the network running especially in times of disruption and
things like that you know we’re all doing our best to provide the best
service that we can for customers ScotRail have invested a lot of money
in free Wi-Fi, faster trains, smart tickets and improved timetables. Something we’re going to keep improving on year after year. With all the work & investment going on, the job can be challenging at times but it will be great you know to
have nice shiny, comfy trains for people to travel on. That’s all they want, and that’s what we’re gonna give them We’ll basically be giving Scotland
the best railway that it’s ever had.


  • Reply Josh Jarvie April 16, 2018 at 6:58 pm

    I love the the class 158

  • Reply IKEA-RAIL October 4, 2018 at 6:13 pm

    Theyre not customers theyre passengers

  • Reply Pro & Contra Deutschland January 14, 2020 at 4:37 pm

    The quiet little heroes that make our lives better every day! God bless them. One quick reminder for everybody: Continue the evergoing fight for electrification of ALL LINES!!!! 😊

  • Leave a Reply