How Overnight Shipping Works
Articles, Blog

How Overnight Shipping Works

August 11, 2019


This video was made possible by Squarespace. Build your website for 10% off at
Squarespace.com/Wendover. Overnight shipping is an absolute masterpiece
of logistics that happens every single night. It may not be cheap, but you can get a package
shipped from Miami, Florida on a Monday night to Anchorage, Alaska, by 8:30 AM on
Tuesday. In fact, you can even ship a package, for
example, from Edinburgh, Scotland on a Tuesday and have the package arrive in Anchorage,
Alaska by 9am on Wednesday. The speed and efficiency of these worldwide
delivery networks is mind-blowing and it all happens while we sleep. The three major consumer courier companies
are FedEx, DHL, and UPS and each is as impressive as the last. FedEx has more planes than Emirates, Etihad,
and Qatar Airways combined; DHL delivers to every country in
the world including North Korea; and UPS flies to
more than double as many destinations as the largest passenger airline. Each has a global
network that allows for lightning fast shipping at relatively low prices. Behind all this speed are
enormous air networks that connect the entire world daily. Each of these three operates hundreds
of flights nightly, but FedEx is the best example since their operations make them the
largest cargo airline in the world. They have 650 planes flying to 400 destinations
carrying 6 million packages every single day and the vast majority
of these flights operate to or from one of their
hub airports. FedEx’s hub airports are spread out all
across the world and serve as sorting points where
packages are transferred from one plane to another. They has hubs in Singapore, Guangzhou,
Shanghai, Seoul, Osaka, Anchorage, Oakland, Dallas, Indianapolis, Greensboro, Miami, Newark,
Toronto, Paris, Cologne, Milan, and Dubai, but the most important hub of all is the one
in Memphis, Tennessee because that’s their
SuperHub. Memphis is not a huge city—only about 650,000
people live there—but the reason FedEx centers their worldwide operations in this
city is because of it’s location. Memphis is not actually
in the geographic center of the US as might make sense, but it is central. You see, only about 200
miles away in Wright County, Missouri is the mean population center of the US. This is the
average location of every resident in the US meaning that the FedEx SuperHub in Memphis
is the best location to reach the most people
in the shortest amount of time. For similar reasons,
UPS has their equivalent global hub, Worldport, nearby in Louisville, Kentucky. The scale of
FedEx and UPS’ operations in these relatively small cities is staggering. This is the size of the
commercial terminal at Memphis Airport while this is the size of FedEx’s Superhub. The
difference at Louisville airport is even more pronounced where this is the commercial terminal
and this is UPS’ worldport. You can’t even fly to the west coast non-stop
on a commercial airline from Louisville and yet UPS flies from this
small city to five different continents. FedEx’s
operations in Memphis, meanwhile, make this airport the second busiest cargo airport in
the world above those of enormous cities like
Tokyo, Paris, Dubai, Shanghai, and falling short only
to Hong Kong. How the FedEx superhub really works is that
every night, about 150 planes fly in from all
around the world between the hours of 10pm and 1am. Immediately upon arrival, the planes are
unloaded and their packages are put into the hub’s automated sorting system. Within only 15
minutes, each package arrives at a staging area for its next flight where it’s loaded
into containers. Planes therefore can start taking off again
at 2am and continue to until 4am which means that everywhere in the US can have a
FedEx plane arriving by 6am, but there are some
destinations that don’t ship enough packages to need a non-stop flight to Memphis. To get to
small towns fast, FedEx runs flights in small propeller aircraft from the destinations of
their larger jets. Presque Isle, Maine, for example, is far too
small of a town at about 10,000 residents to fill a full-size plane so, every morning,
once the larger planes from Memphis arrive in
Manchester, New Hampshire and Portland, Maine, packages bound for Presque Isle are sorted
into smaller prop planes that continue north. With this system, even small towns like Presque
Isle get their packages by 9am as every spoke in
the system essentially functions as a mini-hub. Packages are transferred from planes, to smaller
planes, to trucks to reach their destination as fast
as possible. Now, it’s important to note that not every
FedEx package runs through Memphis. That
would be incredibly inefficient if a customer wanted to, for example, ship a package from
Phoenix, Arizona to Seattle, Washington. While only 1,100 miles separate Seattle from
Phoenix, a routing through Memphis would total over
3,000 miles and six hours in flight. The package
would still make it overnight, but FedEx would be wasting fuel carrying that package an extra
1,900 miles, so that’s why they have secondary hubs. In this case, FedEx’s Oakland hub has
flights to both Phoenix and Seattle so the package would take a relatively efficient
1,300 mile routing. Memphis essentially serves as the backup hub
in case there’s not a more efficient routing. The secondary hubs, such as Oakland, in general
have flights to destinations that are already served by flights to Memphis, but
the destinations from Oakland are high demand destinations that will ship enough packages
solely to the west coast to fill entire planes to
Oakland. Some destinations, such as Albuquerque, New
Mexico, ship enough packages to fill entire planes to Memphis, but not enough to
fill flights to Oakland with west coast bound packages so a package shipped from here to
the west coast would likely take a rather inefficient
routing backtracking to Memphis. But FedEx’s most ingenious hub is here in
Anchorage, Alaska. Anchorage, with fewer
than 300,000 residents, is home to the forth busiest cargo airport in the world. This is, once
again, thanks to geography. If you draw a straight line from FedEx’s
Memphis hub to the one in Osaka, taking into account earth’s curvature,
it goes directly over Anchorage, Alaska. This
airport is just the perfect stop-over point for flights from the US to Asia. Now, dozens of cargo
airlines operate in Anchorage but most of them just use the airport as a refueling and
crew swap spot. Modern airplanes can fly non-stop from the
contiguous United States to Asia, but doing so
requires taking more fuel which requires taking less cargo. It’s just cheaper to stop in Anchorage,
but FedEx and UPS use the stop for something else—sorting. If FedEx wanted to maintain
current shipping times without the Anchorage hub, they would likely have to run non-stop
flights from each of their Asian hubs to each of their
American hubs, but they just don’t have the
demand to fill this many planes. Instead, they run flights from their Asian
hubs to Anchorage then flights from Anchorage many of their
American hubs. While stopped in Anchorage,
packages from Asia are processed through customs and sorted to be put on the plane bound
closest to their destination. This helps cuts down on shipping time and
cost. Shipping is an incredibly price-sensitive
business. These courier companies rely on
enormous contracts with retailers and, when some of these retailers are shipping millions
of packages per day, every cent matters. In a lot of ways, however, the express shipping
model is inherently expensive largely because of how
couriers use their most expensive assets—planes. So much is centered around those few sorting
hours at the big hubs so FedEx’s planes all have to
wait around to arrive at the exact right moment. Some FedEx hubs, such as Memphis, do sort
packages during the day, but the overwhelming majority of their business happens overnight. FedEx’s flight from Memphis to Oklahoma
City, for example, leaves at 4am and arrives at
5:20am, but then the plane waits around until 10:10pm to fly back to Memphis. That’s over 17
hours sitting in Oklahoma City and, on that route, the plane is only flying for about
two hours per day. Meanwhile, commercial airlines regularly fly
their planes for more than 12 hours per day meaning they have six times higher aircraft
utilization. FedEx would never be profitable if they
bought all new multi-hundred million dollar aircraft to use for mere hours per day, so
they don’t. Overwhelmingly, FedEx and other cargo airlines
use old aircraft at the end of their lives. You’ll
almost never see Airbus a300’s flying for passenger airlines anymore, yet FedEx, UPS,
and DHL collectively own hundreds of them because
they’re cheap. They didn’t spend much purchasing
these aircraft, so they don’t have to worry about using them enough to offset their cost. UPS does
have some brand new 747-800 aircraft, which are highly efficient, but they specifically
schedule these planes on their longest routes so that
they can recuperate their high purchase price through
lower fuel costs. With older aircraft, fuel costs might be higher
since the planes are less efficient, but overall it’s worth it since it allows
FedEx to profitably leave their planes sitting for all but a
few hours each day. Some passenger airlines, such as Allegiant
Airlines in the US, uses the same strategy purchasing cheaper planes to allow
them to fly fewer hours per day profitably and its
now a tested and proven business strategy. Express shipping is one of those businesses
that requires enormous networks to make work which is why you don’t see small shipping
companies. It’s almost impossible to get started
in this business unless, of course, you can make your own demand. Amazon, which ships more
than a million packages per day, is getting into the delivery business. They’ve established a fleet
of 32 aircraft and are building out their logistics network. When shipping so many packages,
Amazon is operating at a scale where they can profit by taking the shipping companies
out of the equation. FedEx, UPS, and DHL, meanwhile, are continuously
focusing on further increasing the efficiency of their networks since in this
business more than any, time is money. As you may have noticed, Wendover Productions
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96 Comments

  • Reply Wendover Productions February 13, 2018 at 3:33 pm

    Hey I hope you enjoy this new video (and the new logo!) As always, this video wouldn't exist without Squarespace's support so make sure to check them out!

  • Reply Warwagon July 5, 2019 at 2:33 pm

    At least for me, Amazon always does UPS shipping, not FedEx, which is too bad, because when I have had packages come via FedEx, they come in the morning instead of late afternoon.

  • Reply Chris July 5, 2019 at 9:41 pm

    This is very useful and awesome. Thanks for this. I work in logistics so it's good to learn some new details.

  • Reply World News I ‏أخبار العالم July 5, 2019 at 11:54 pm

    A+ Videos , keep'em coming pls.

  • Reply Bryan Nelson July 6, 2019 at 1:13 am

    Great and informative video !

  • Reply Joshua Humes July 6, 2019 at 2:31 am

    Also the guy who created FedEx is from Memphis and went to the university of Memphis

  • Reply Rylee Chasse July 6, 2019 at 5:05 am

    I’m from Presque isle Maine!!

  • Reply Charles Desmonda July 6, 2019 at 2:33 pm

    Yeah, i always wondered that

  • Reply spunkflunk July 6, 2019 at 10:41 pm

    I have never had a package come to me overnight and this is when I chose overnight/ one day shipping. maybe cuz I live in Canada and Canada sucks

  • Reply JJ Judd July 7, 2019 at 2:40 am

    How overnight shipping works jk it takes 1 week.

  • Reply Paul Collins July 7, 2019 at 8:57 am

    I cringed at the pronunciation of Louisville

  • Reply YOO HOO July 7, 2019 at 9:05 pm

    200 years ago people survived too without all this craziness! What do people want these days and why must they have it by tomorrow? Gee, I know. Since there may Not be a day after tomorrow!! ;)) It's just a stupid mindset rather than the absolute urgency for that piece of crap they ordered!!

  • Reply Izzy July 7, 2019 at 11:37 pm

    I can get a package faster than my gf deciding what she wants for dinner.

  • Reply Anita Birjas July 8, 2019 at 4:14 am

    MashAllaah their employees r amazing 🙂

  • Reply I like planes July 8, 2019 at 10:13 am

    I was wondering why i saw so many A300’s flying overhead at night(i live close to an airport)

  • Reply Tony Samaniego July 8, 2019 at 2:55 pm

    I fucking love this channel my God

  • Reply Jumbomuffin13 July 8, 2019 at 9:44 pm

    My cousin worked with UPS to solve their problem of net loss… I honestly forgot what’s exactly he said but the company offers service to other company in need and UPS was his first project to help them save some cash.

  • Reply avatara82 July 8, 2019 at 11:08 pm

    I sent a simple post card from Vihti, Finland to Ventura, California. I dropped it post office at monday around 4pm and it arrived at tuesday.

  • Reply Kylar Bennett July 9, 2019 at 4:23 am

    " Memphis is not a large city"
    : has more people than the entire state of Wyoming

  • Reply ned kelly July 9, 2019 at 2:40 pm

    Two points:

    1- Often when I order something with "guaranteed overnight delivery", it just plain does not arrive overnight. 2 days is fairly reliable with companies that promise it, but often it takes much longer.

    2- This video mainly talks about the means of delivery, not the networks set up by the sellers. I have ordered barbells from California, with no clue as to how they could ship to me free in NC. Turns out they did not, they had a warehouse in Charlotte. I order vitamins from a company in the midwest, overnight delivery, and point of origin is Lexington, NC. Not that everyone has a warehouse in my own state, but the point being LOTS of companies have distribution points all over the U.S. (and all over the world in the case of big companies), so FedEx, UPS, whoever, is not always making the deliveries in the time this video would have you believe. Often what I order is within 500 miles of me in some satellite warehouse or even a retail store and is shipped from there, regardless of where the home office is.

  • Reply ned kelly July 9, 2019 at 2:44 pm

    All of this and they cannot prevent packages from being stolen off my porch by some hillbilly or gangsta driving a beat up 1979 Chevette with "wash me" written in the dust on the windshield.

  • Reply Leo Stacey July 9, 2019 at 10:05 pm

    Thank you for saying my home town wndover

  • Reply Leo Stacey July 9, 2019 at 10:06 pm

    4:05

  • Reply Austin Lunbeck July 10, 2019 at 4:12 am

    I have had 4 packages with accelerated shipping including overnight. Each was at least 2 days late. Every example shows it just cost more lol.

  • Reply Brianna Gordy July 10, 2019 at 11:36 am

    All the stores around me were sold out of amoxicillin. The closest store that carried it was a Walmart 67 miles away. Both walmart and target said they had it available for prescription but their OTC amoxicillin was sold out. It's the SAME stuff, but unfortunately the stock they have for the pharmacy can only be given to those who have prescriptions. Even the pharmacist was like "they're the same pills from the same manufacturer. But you have to buy the otc kind on shelf. We can't sell you the prescription labeled kind without a prescription ". Which is frustrating. Anyways, I decided to look online. I found many stores that had it and finally settled on one. It was $15 for 100 250mg pills. You get far more than a prescription plus they're the same strength. So pretty cheap. Unfortunately to overnight it it would cost an additional $39. But since no store around me was in stock for the OTC labeled one I decided to do it.

    I made the purchase at 2:23 P.M. At 3:48 the shipping label was created and I got a tracking number. It's coming from Kansas and I live in Florida. No more updates until this morning at 6:13 when it said it arrived in my city and is expected to be delivered around 8:30 A.M. Which is in 58 minutes. Sure it was expensive. But overnight shipping is SUCH a cool service. I bought otc amoxicillin at 2:23 P.M. from Kansas and it should be here the next day at 8:30 A.M. Definitely a life saver (no pun intended lol). Such a cool service that could potentially save a life since I needed to administer the amoxicillin asap and Walmart, target, and other stores were sold out of their over the counter stock.

  • Reply Christopher Bonante July 10, 2019 at 12:35 pm

    Amazing video!

  • Reply fumedrummer July 11, 2019 at 1:50 am

    recuperate? 9:01. Should have been recoup. You're welcome.

  • Reply Matthew Biesiada July 12, 2019 at 12:07 am

    This is a fantastic video! bravo

  • Reply unknown person July 12, 2019 at 9:12 am

    2:18 does this mean that the US population is rude?

  • Reply C mo July 12, 2019 at 4:18 pm

    Damn this made me really impressed.

  • Reply JOSHUA W July 12, 2019 at 11:01 pm

    So where the fuck are my 2 tires FedEx

  • Reply SwaggerSon GD July 13, 2019 at 2:58 am

    7:18

    100% one of thoes packages had dildos XD

  • Reply Millionaire_ Visionary July 13, 2019 at 3:16 am

    Thanks. I always wonder about how all this happens. Now I have an understanding.

  • Reply Airi Egbert July 13, 2019 at 4:10 pm

    As a FedEx Express employee I am so surprised an how thoroughly you covered this topic!!

  • Reply GHustle4 July 14, 2019 at 12:34 am

    Would have love to have been born in either one of the families that own these companies and actually got to fly and put in work to get to relax when I'm in my early 30's

  • Reply Mortimer Duke July 14, 2019 at 7:45 am

    Things are centered on, not around.

  • Reply Bob Clarke July 15, 2019 at 1:33 am

    Around the 9:00 mark: you "recoup" an expense, not "recuperate" it.

  • Reply LauderBLOX July 15, 2019 at 5:20 am

    Manchester is in Britain. 🇬🇧 Not America. I wonder if you leant geography?

  • Reply erik planespotting July 15, 2019 at 10:51 am

    Stop its called 747-8F not 747-800

  • Reply Happy Commentator July 15, 2019 at 5:38 pm

    FedEx Express does buy new factory fresh aircraft . Just ask Boeing . Boeing triple 7's and 67's are the order of the day .

  • Reply MrLudvig01 July 16, 2019 at 6:00 am

    So FedEx sucks, UPS is almost as bad. Not tried DHL, but I will (never giving up)

  • Reply Esri Arc July 16, 2019 at 2:21 pm

    I LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOVE to watch films about how things works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!frees the mind

  • Reply Droconix official July 17, 2019 at 3:00 am

    Santa claus works with ups. Thats why now i believe santa is real. Santa pays ups for quick shipping.

  • Reply Texas panhandle railfanning July 17, 2019 at 4:51 pm

    I want to edit this video for a second…DHL does not deliver to anywhere in Texas anymore but FedEx does

  • Reply Itsonlyafleshwound July 17, 2019 at 10:32 pm

    If you dont have family, cargo pilot is probably a pretty nice job.

  • Reply S3v07 July 19, 2019 at 8:57 am

    federal express dg agent/handler, only thing I dislike right now is this insufferable heat/humidity. It’s fekin hot

  • Reply Kn1ghtNomad13 July 19, 2019 at 4:05 pm

    Niggas really out here eating beans

  • Reply Nguyen Duong July 19, 2019 at 4:24 pm

    If anyone can deliver Santa Clau's Christmas gifts all over the world in one night it is going to be these companies.

  • Reply cody .w. July 19, 2019 at 4:37 pm

    here i am in australia where it takes like 2 weeks just to get something delivered locally. aus post here is so bad.

  • Reply halicon74 July 21, 2019 at 12:41 am

    fascinating video never thought of it really

  • Reply My Name is Gladiator July 22, 2019 at 1:04 am

    In college about 30 years ago, we wrote an application to solve exactly this type of hub system to get packets to move around a network in the most efficient manner. I should have gone to work for FedEx!

  • Reply Amir Afsari July 22, 2019 at 1:10 am

    5:02 never underestimate the power of duct tape!

  • Reply The Cat July 22, 2019 at 8:27 am

    WILSON!!!!!!

  • Reply Frank Butcher July 23, 2019 at 3:08 pm

    Note to self: don't go into the parcel business….

  • Reply Zain Chupacabra July 24, 2019 at 7:49 am

    You didn't take into account the fact that sometimes Fed Ex planes crash into the ocean and one of the people on it has to live on an island.

  • Reply Aditya Bhambere July 24, 2019 at 11:09 am

    namaste
    plz make video on how shipping works in the world

  • Reply Josephine Oaks-Courtney July 26, 2019 at 1:07 am

    My Amazon Prime free shipping gets here sometimes in under 24 hours. They've ruined me for other retailers. I swear they're using some sort of Star Trek transporter technology.

  • Reply Batza The beast July 26, 2019 at 12:00 pm

    1:09 Butter!!

  • Reply James Hackett July 26, 2019 at 3:05 pm

    Why do YouTubers always advertise Squarespace?

  • Reply Joel S July 27, 2019 at 5:58 pm

    thumbs down for inline advertisement

  • Reply Boat Lover July 27, 2019 at 10:20 pm

    FedEx actually uses a lot of their planes on two round trips per day carrying mail for the Postal Service during the day. A plane might arrive in CLT at 6am with their packages as well as some overnight US Mail. Then they are filled up with mail to take to Memphis and returning that later that day. This started after 9/11 when major restrictions were placed on passenger aircraft carrying mail.

  • Reply Treasuree July 28, 2019 at 12:43 pm

    Just makes me appreciate the work being done by this freight forwarding companies

  • Reply Mike Viscusi July 29, 2019 at 12:53 am

    FedEx Materials Handler here, just enjoying my day off

  • Reply Chump Johnson July 29, 2019 at 2:08 am

    Amazing that I can get my $30 car part tomorrow morning if I pay $300 overnight shipping.

  • Reply Scooty789 July 29, 2019 at 2:25 pm

    Someone should ban DHL from their country just to fuck em over

  • Reply James Harris July 29, 2019 at 8:06 pm

    Overnight shipping is totally unnecessary if you simply place your order a few days early.

  • Reply Jon Smiths July 29, 2019 at 11:51 pm

    "Sponsored by FedEx"

  • Reply Kolby Claxton July 30, 2019 at 8:50 am

    Now I know what happened when Jesse needed overnight parts from Japan

  • Reply Fernando Moreno July 30, 2019 at 1:21 pm

    Hey Memphis is not a huge city only 650k population. Yea that's small

  • Reply Zoltan Cikel July 30, 2019 at 2:02 pm

    Sorry, but curvature? Stop right there 😀 (just to let you know, this is a joke, not a good one but still just a joke)

  • Reply Victor Ivanov July 30, 2019 at 5:09 pm

    I work for ups. It gets crazy

  • Reply Duane Angeles July 31, 2019 at 12:07 am

    This was in my recommended videos playlist. Very interesting.

  • Reply Ezra S July 31, 2019 at 2:00 am

    I know in louisville, you can work for UPS and they will pay for your college tuition, only at UofL tho. Also it’s very difficult, you around 11 miles per shift and have to load packages into shipping barrels.

  • Reply dead vid July 31, 2019 at 6:18 am

    This makes me think where the hell is my package

  • Reply pandiebair 30 July 31, 2019 at 7:43 am

    I live in Tennessee

  • Reply Michael Gray July 31, 2019 at 10:40 am

    Work the crap out of employees for scraps

  • Reply colindree August 1, 2019 at 12:32 am

    Do you mean ender pearls ?

  • Reply Adam Wensten August 1, 2019 at 5:53 am

    Well now I know why I see so many FedEx planes in Anchorage

  • Reply Afrocanuk August 1, 2019 at 1:20 pm

    @ 6:28 – I don't think that statement is true. Modern aircraft does/can fly from America to Asia without stopping.

  • Reply Michael M August 1, 2019 at 5:53 pm

    10:08 That package on left side belt.
    When you wonder why your package is delayed.
    It probably just got on the wrong non-moving belt and sat there until someone found it during daily checks.

  • Reply Jauchi August 2, 2019 at 2:55 am

    Ive worked over a year at dhl hub Leipzig which is dhls biggest one, and i can tell you its not fun

  • Reply Jeremy Chen August 2, 2019 at 10:44 am

    Same-day shipping that deals with 11:58PM orders: Hold my package

  • Reply •RaspberryPlays• August 3, 2019 at 1:39 pm

    Whenever I hear Tennessee I freak out for no reason just because I live there

  • Reply A M August 4, 2019 at 2:37 am

    My girl worked at the one in Louisville she was HR tho ……. good times

  • Reply Tan Panther August 4, 2019 at 1:48 pm

    For me its like 4 weeks shiping

  • Reply Sublime_Vizion August 5, 2019 at 1:07 am

    Yet they can't do this in Hawaii where it takes 45min to fly from island to island!?

  • Reply Raynell Holmes August 5, 2019 at 3:36 am

    @ 9:27 Modern day slavery. Slaves handling thousands of packages several hours a day, some are denied adequate breaks, Slave master and his House Slave (used to intimidate other slaves) stand on the mezzanine.

  • Reply chris callas August 6, 2019 at 2:32 am

    watching this while delivering packages

  • Reply FighterDawg August 6, 2019 at 3:33 am

    Great video however no mention was made of what happens if one of the planes breaks down and is unable to depart a location…. are there spare planes that sit idle waiting for such an eventuality?

  • Reply Nelson Swanberg August 6, 2019 at 7:42 pm

    They just copied what the rail industry was forced to do in with Chicago that being any train care crossing the Mississippi had to stop in Chicago to be routed.

  • Reply buckman luff August 8, 2019 at 6:11 am

    still takes forever lol

  • Reply Roxana Johnson August 8, 2019 at 6:52 am

    I live like 1 minute from the Greensboro FedEx hub lol

  • Reply Fabian Haglund August 9, 2019 at 8:44 pm

    Logistics is fascinating

  • Reply Pdog 10 August 9, 2019 at 9:25 pm

    Scary

  • Reply broing Ortega August 10, 2019 at 3:37 pm

    How about porter Texas to New York city

  • Reply Cameron Arrasmith August 10, 2019 at 9:05 pm

    DHL superhub is in Cincinnati since he didn’t want to mention that lol

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